Slower than usual responses and time outs in certain pages
resolved
Back office website
Back office website - apcomp
Back office website - oncomp
Back office website - lmcomp
Back office website - secomp
Back office website - transpcomp
Websales
Web Reports
Calendar websales
Accounts API
Inventory API
Trip Search API
Loyalty API
Notifications API
Notifications Worker
Operations API
Payments API
Reports API
Reports worker
Sales API
Uploads API
Coltrane API
GPS API
Internal API
Invoices API
Seatmaps API
GTFS Worker
Uploads worker
Webhooks API
Webhooks worker
Archiving worker
Data import worker
Expired referenced payments worker
Exports worker
GPS worker
Manifest worker
Reporting Integration Tickets worker
Reporting Integration Transactions worker
Custom reports worker
partial-outage
Slower than usual responses and time outs in certain pages starting 2026-08-05T15:30 Eastern.
Aug 5, 2026 7:30 PM
Investigating
We are investigating slower than usual responses and time outs affecting certain pages across all systems.
Invalid date
Identified
Identified increase of up to 1000% on DB writes, causing CPU usage increase above the normal.
Aug 5, 2026 9:32 PM
Investigating
New instances loaded by the autoscaling group in AWS are created with the wrong template.
Aug 5, 2026 9:53 PM
Mitigating
Creating instances manually and registering them in the auto-scaling group.
Aug 6, 2026 12:15 AM
Resolved
Added a missed index to an update query. Implementing changes on how the query is run to avoid the cascade updates in the future.