Betterez status

Incidents History

Current Status
  • resolved

    Back-office servers intermittent access problems
    Back office website
    partial-outage
    Some instances started to go unhealthy or unresponsive around 5:45 Eastern time.
  • resolved

    Partial issues accessing back-office
    Back office website
    partial-outage
    Some instances started to go unhealthy or unresponsive around 5:45 Eastern time.
  • resolved

    Primary DB exhausted connections
    Back office website Websales Calendar websales Accounts API Inventory API Trip Search API Loyalty API Notifications API Operations API Payments API Reports API Reports worker Sales API Webhooks worker
    major-outage
    The db cluster primary server exhausted all possible connections and services started to fail.
  • resolved

    V8 GC fired up in some of the servers
    Back office website
    partial-outage
    V8 garbage collection fired up in two servers in the server pool, causing some momentary 502 status responses in new requests.
  • resolved

    Back-office users receiving a 504 status
    Back office website
    major-outage
    At about 12:08 EDT the servers stopped responding for some customers.
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